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Working with words
1 Complete the sentences with the words in bold.
Change the form of the word in bold or add another
word to it.
supply
1 It's important to build good relationships with
different suppliers.
2 Our supply chain begins with the manufacturer in
India and ends in our UK shops.
is much higher but it's
transport
3 The cost of air
faster.
show
4 Customers from all over Europe visit our
in Paris and Milan.
invent
5 Every item in our
photographic records of each of them.
middle
6 The problem with using
is that it adds to
the final cost of products because we have to add
on their fee.
is unique, so we keep
ship
7 We have a large.
track
8 We use barcodes to
stock coming in and out of the warehouse.
made
9 All our pots are
_, which makes them
expensive, but our target customer doesn't want
anything mass-produced.
original
10 The
arriving in three days.
of the
of the products is printed on the
bottom of the box.
2 Underline the correct words in italics to complete
the sentences.
1 The book is currently out of stock, but it is on / out
of order, so we'll have it soon.
2 We need to stock up on / run out of headed paper.
Could you put an order in?
3 I ran low on/out of ink, so I couldn't print out the
report.
4 We can keep track of/ on track our order by satellite.
5 Let's stop at the next service station. We are
running low/out on petrol.
Business
1 Complete the phone call between Virginie, a
customer, and Kevin, a call handler. Put the words
in italics in the correct order.
Kevin Good afternoon, you're speaking to Kevin.
How can I help you?
Virginie Hello, I am up/chasing/an/order
chasing up an order
I placed three weeks
ago.
Kevin account /take/I/your/details / Can
please?
2
Virginie Yes. The account number is 572638.
Kevin OK. If you bear with me a moment, I'll into /
look/it 3
Let me see. Well, my /to / information / according
it is still on order.
4
Virginie I really need to know happened /to/has/it/
what 5
Could check/me/you/it/for/out
6
?
Kevin Certainly. I'll back/you/to/hour / within/get/
the 7
Virginie Thank you.
2 Kevin calls Virginie back. Complete their
conversation with the phrases from the list.
put the order straight through asap charge it to
was dispatched on check it out as quick as we can
must have gone wrong
Kevin Hello, this is Kevin from DYK calling. I've got
some information about your order.
Virginie Oh, thanks for calling back. So, what's
happened to it?
Kevin Well, we put the order straight through to the
warehouse, and it 2_
the
25th.
Virginie But I haven't received it yet.
Kevin I'm sorry about that. Can you confirm the
delivery address?
Virginie We wanted it delivered to our Brussels
office.
Kevin Oh, something 3
It looks like it might have gone to your Paris
office instead. I'll 4
straightaway.
Virginie I've already been waiting three
weeks. Could you just send it again
5
?
Kevin OK, no problem. We'll resend it
Virginie Thank you. And please
not the Paris one.
the Brussels account,
