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TOEIC・English Undergraduate

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la vitbl Questions 4-7 refer to the following letter. January 10 Ms. Erin Murphy Customer Service Department Westcoast Airlines Major Miles Program 345 Brook Street Dallas, TX 75218 Dear Ms. Murphy, As per your request during our telephone conversation on January 8, I am sending you Los Angeles International Airport last December. Please note that my ticket was upgraded itinerary and ticket number for my recent roundtrip flight from JFK International Airport business class with a Major Miles Gold Class voucher and should therefore be eligible f full business class mileage credit. 62 Section Il over 15 years. I must confess that I find the new restrictions to your flight voucher pla I am a Gold member in the Major Miles program and have been a Westcoast customer 1 genuinely confusing. I fail to understand why the burden of proof for my mileage cred rests with me. Shouldn't this information be on your ticketing computer? This was my itinerary. MD My ticket number was #YB42565697. Departed JFK, December 22 at 10:20 for LAX Returned to JFK from LAX on December 29 at 16:40 My seat number was 14B. 7B My Major Miles number is # 04356721 (Gold Card). I sincerely hope that this issue will be resolved quickly as I am counting on my miles eame during this trip to upgrade my hotel room next May. Thank you very much for your attention in this matter. Sincerely Yours, Jarrod Watkins Jarrod Watkins 4. 5. 6. What does Ms. Murphy do? (A) She makes airline reservations. (B) She deals with unhappy customers. (C) She issues new tickets. (D) She upgrades people to business class. What is the purpose of this letter? (A) To upgrade his ticket to business class (B) To buy a flight upgrade coupon (C) To complain about his seat reservation (D) To receive more mileage credits How does Mr. Watkins feel about the new frequent flier program rules? (A) He would like them to be simpler. (B) He believes they are unfair. (C) He finds them to be convenient. (D) He hopes that they will benefit hold Card members more. Which of the following is NOT mentioned in the letter? (A) His ticket number (B) His frequent flier level (C) His credit card number (D) His flight information inq M:8 big en enthovenot cold w lar hud,mq 01X in jord is di Hal Unit 2: Letters, E-mails, & Text message chains 63

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TOEIC・English Undergraduate

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Progress test (Part 1) Drag the words into the correct spaces. some of few 1/2 some a few enough neither lots of both little every each no information about attractions in the city. There are Coming to London for a weekend? Here's interesting places to visit - you won't have time to see them all. Firstly, visit to London would be complete without seeing Big Ben. The clock at the Houses of Parliament has become a symbol of London, but few✔ tourists know that Big Ben is actually the name of the bell, not day, so arrive early. the clock or the clock tower. On the opposite side of the river is the London Eye, the world's biggest observation wheel. holding 25 people, but there are still queues nearly There are 32 sections, If you'd like somewhere scientific, you could go to the Natural History Museum or the Science Museum. Entry to of these appeal to you, you may prefer Madame Tussaud's, the museum where is free. Or, if you can meet the world's most famous people made of wax. You could meet the Queen of England there, or you could hope to see her at Buckingham Palace, her London home, just the most valuable jewels in the world. stops away on the London Underground 'Tube' train. If you want to see more royal palaces, try the Tower of London, where you can see the Crown Jewels, If that isn't for one trip, why not go to Shakespeare's Globe Theatre, a reconstruction of the 1599 theatre extra money, you can even see a play there. where his plays were performed. If you have a

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TOEIC・English Undergraduate

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5 Reading Passage 10 15 20 Yuna Kim is one of the world's best figure skaters. At the 2010 Winter Olympics in Vancouver, she set three world records. In fact, one of those world records broke a record she set in 2009. program and a At the Olympics, both male and female skaters perform a short seven program. In the short program, skaters have less than three minutes to perform required jumps, spins, or other moves. While doing these seven things, the skaters also have to show judges how well they can put these elements together into a kind of dance performance on the ice. The long program is similar to the short program except that skaters perform for a longer time and have more required moves. long Before the 2010 Winter Olympics began, many people thought Yuna Kim was likely to win a gold medal. Certainly, there were other women skaters who had the skill to win gold at the Olympics. However, Ms. Kim had an advantage. She had already set a number of world records. In 2007, she set the record for the highest score in a short program with 71.95 points in Japan. The same year she also set the world record for the highest score in a long program with 133.7 points in Russia. Then, in 2009 she beat her own record in the short program by scoring 76.12 in the United States. At that competition, she also became the first woman to score over 200 points with her short and long programs - her combined score was 207.71. The next year at the Winter Olympics in Vancouver, she broke her records again. In the short program, Ms. Kim scored 78.5, a new world record. In the long program, she scored 150.06, another world record. This gave her a combined total of 228.56 points, a third world record! Needless to say, her score was enough to win gold.

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